Led by Siobhan Chester, Senior Governance Advisor at REAch2, this afternoon session familiarises delegates with the updated REAch2 Complaints Policy and ensures that participants know:
The session will draw on real anonymised case studies that illustrate the most common types of complaint, and will be discussion led. The focus is very much practical and resolution based.
NB: to make the most of the time, the policy and updates will be sent ahead of time for pre-reading.
TARGET AUDIENCE Anyone who deals with complaints in a school (Headteachers/ DDoEs/ SBMs)